Conditions of Use

Welcome to the VoIPtel Web site. By using the VoIPtel Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY STATEMENT and all disclaimers and terms and conditions that appear elsewhere on the VoIPtel Web site. The policies of VoIPtel retail stores may differ substantially from those applicable to your use of the VoIPtel Web site.

References to VoIPtel herein refer to VoIPtel Europe Ltd.

VoIPtel reserves the right to make changes to the VoIPtel Web site and its Conditions of Use and Legal Notices at any time. Each time you use the VoIPtel Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Statement that apply to your transactions and use of this site. If you are dissatisfied with the VoIPtel Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the VoIPtel Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the VoIPtel Web site, you expressly agree that use of the VoIPtel Web site is at your sole risk. The VoIPtel Web site is provided on an "AS IS" and "as available" basis. Neither VoIPtel nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the VoIPtel Web site will be uninterrupted or error-free. Neither VoIPtel nor its Associates warrant the accuracy, integrity or completeness of the content provided on the VoIPtel Web site or the products or services offered for sale on the VoIPtel Web site. Further, VoIPtel makes no representation that content provided on the VoIPtel Web site is applicable to, or appropriate for use in, locations outside of the EEA and EU. VoIPtel and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by VoIPtel or its Associates shall create a warranty. Some countries do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall VoIPtel or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the VoIPtel Web site, including but not limited to reliance by you on any information obtained from the VoIPtel Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of VoIPtel has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the VoIPtel Web site. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Intended for Users Over 16

The VoIPtel Web site is intended for use by individuals 16 years of age or older. The VoIPtel Web site is not directed for use by children under the age of 16. Users under the age of 16 should get the assistance of a parent or guardian to use this site.

Orders should only be placed by persons over 18 years of age. If your age is below 18 years you should either ask your parent/guardian to place the order on your behalf or you should not place any order at all.

Product Display/Colours

The VoIPtel Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and VoIPtel reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, VoIPtel will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with VoIPtel Return Policy.

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change.

Sales Tax Policy

Because VoIPtel does business throughout the world we do not collect local duties and taxes. It is the sole responsibility of the buyer to make sure that our products are imported in compliance with local laws and regulations.

Paying for Your Order

You may pay for your orders with VoIPtel gift cards, our electronic Digital Coupons, PayPal, Supported Credit Cards or Bank transfer.

If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the download of the product.

Using Promotional Codes

Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.

Using Gift Cards

Gift cards, unlike credit or debit cards, are debited at the time an order is placed. Gift cards will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the gift card, you will be required to use another gift card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift card and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift card.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The VoIPtel Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return Policy

All sales made through the VoIPtel Web site are subject to VoIPtel's return policy. For a complete explanation of the return policy, please see the Shipping and Returns section.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Order Limitations/Limited Quantities

VoIPtel may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. VoIPtel also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same VoIPtel Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. VoIPtel reserves the right to limit or prohibit sales to dealers.

Shipping

All orders placed on this site are subject to product availability and will be shipped according to VoIPtel’s shipping policies (please refer to the Shipping and Returns section).

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

Termination of Use

VoIPtel may, in its sole discretion, terminate your account or your use of the VoIPtel Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. VoIPtel reserves the right to change, suspend or discontinue all or any aspects of the VoIPtel Web site at any time without prior notice.

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Privacy Considerations

Thank you for visiting VoIPtel. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this website.

The Information We Collect

From us you can pay for services, vote in polls or otherwise express an opinion, or participate in different online forums or other online systems where you can submit information that might be viewable by third parties. The types of personally identifiable information that may be collected at these pages include but may not be limited to: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of our products, programs, and services.

At some times you can submit information about other people. The types of personally identifiable information that may be collected about other people at these pages include but might not be limited to: recipients name, address, e-mail address, and telephone number.

We also may collect certain non-personally identifiable information when you visit our web pages such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

How We Use the Information

We may use the information you provide about yourself to fulfil your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you.

We sometimes use this information to communicate with you, such as to notify you when we make changes to our subscriber agreements, to fulfil a request by you regarding our online forums, or to contact you about your account with us.

The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products, programs, or services.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience and use of our products. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.

We will disclose information we maintain when required doing so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Agents and contractors of VoIPtel Europe Ltd. who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for VoIPtel Europe Ltd.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.

VoIPtel Europe Ltd. will not disclose personally identifiable information to companies not in the same management as VoIPtel Europe Ltd. who want to market products or services to you.

Finally, VoIPtel Europe Ltd. will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Collection of Information by Third-Party Sites and Sponsors

Some of our pages contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

VoIPtel Europe Ltd. sometimes may offer contests, sweepstakes, or promotions that are sponsored by or co-sponsored with identified third parties. By virtue of their sponsorship, these third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. VoIPtel Europe Ltd. has no control over the third-party sponsors/contractors use of this information. VoIPtel Europe Ltd. will notify you at the time of requesting personally identifiable information if third-party sponsors will obtain such information.

Cookies

To enhance your experience with our sites, our web pages may use cookies. Cookies are text files we place in your computers browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages, save your password in password-protected areas, and enable you to use our forum easier on our site. We also may use cookies to offer you products, programs, or services.

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

How You can Access or Correct Information

To change or remove personally identifiable information that VoIPtel Europe Ltd. has collected about you online, you may use the features provided by the website after logging into your account or contact us via our contact form.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Special Note for Parents

The site you are visiting is a general audience site. We do not have any filters or protection to protect children from bad language or similar things online. We ask and encourage parents to monitor what their children are doing online. If a child has submitted personal information or gives out other sensitive data on any of our systems please contact us via our contact form and we will immediately remove this information. To protect your privacy and security, we will take reasonable steps to help verify your identity before removing information or making any corrections.

Changes to this Privacy Statement

VoIPtel Europe Ltd. reserves the right to change this policy from time to time. Any significant changes will be posted on the site, and the user is encouraged to periodically visit this page to stay informed about these changes. This Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

This Privacy Statement was last amended on November 18, 2009.

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Domestic shipping

We strive to ship all orders as quick as possible. Our cut-off time is 1:00 p.m. CET. Orders processed after the daily cut-off time or on weekends will not ship until the following business day assuming enough stock is available at the time of order processing. If an item is not in stock, you should be notified of the product status within forty-eight hours.

NOTE: Voiptel Europe Ltd. does not ship or process orders on weekends. Orders that have not shipped by Friday at 1:00 p.m. CET will usually ship the following business day. We shall not be liable for any loss of profits, business, goodwill, data, and interruption of business or damages related to this agreement.

Stock Availability: Stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

International Shipping

Please be aware that many product warranties do not provide coverage outside the European Union (EU) and European Economic Area (EEA), and some products may not be exported under any circumstances due to manufacturer’s restrictions or International law. Voiptel.no makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the EU or EEA.

Orders for shipment outside the EU and EEA are subject to additional handling charges and higher shipping rates.

All applicable customs, duties, and taxes are the responsibility of the customer.

Return Policy

You can download an RMA form by clicking here or pasting the following address into your web browser: http://voiptel-pro.com/doc/RMA-form.dot

Returns for credit must be received within 30 days of the original invoice date. Beyond this period, product may only be exchanged if currently under warranty.

All products must be returned in their original packaging with all software, power units, cabling and other items intact.

Some products are supported directly through the manufacturer and must be returned accordingly.

RMA numbers are valid for a maximum of 15 days.

Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or a Voiptel.no representative. Products being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided. Please place the RMA number on three sides of the outside of the shipping box before returning it to us.

Cancelling Your Order

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(a) VoIPtel Europe Ltd. hereafter referred to as VoIPtel warrants that all Products supplied, exclusive of consumable and expendable materials, are free of defects in material and workmanship and conform substantially to VoIPtel’s technical specification, description or offer under proper use, operation, maintenance and service.

(b) VoIPtel will provide the necessary parts and/or labour to repair or replace (at its option) any element of the Products so warranted in which, to VoIPtel’s reasonable satisfaction, a defect appears within a period of twelve (12) months from date of shipment, subject to prompt notice being given, and the Products being shipped, carriage paid, and any applicable brokerage, duties and/or taxes paid, to VoIPtel’s Headquarter. Return shipment of repairable Product will be paid by VoIPtel for an in-warranty Product. Return shipment, brokerage charges, duties and taxes for out-of-warranty repairable Product, or an in-warranty no fault found Product, will be charged to the Purchaser.

(c) The warranty period on repairs is 90 days from the shipment date of the repaired Product to the Purchaser or the remaining warranty period, whichever is greater.

(d) Only the original Purchaser can return Product for repair under the warranty terms provided by VoIPtel.

(e) The foregoing warranties are given by VoIPtel in lieu of any other warranty, express or implied, including without limitation, any implied warranty of merchantability or fitness for a particular purpose, arising in law or otherwise in respect of the Products supplied under this Agreement.

(f) VoIPtel is not liable for damages caused by improper handling or improper use of the card, or for any damage to the product incurred during shipping. Lightning strikes or physical changes made to the card by the customer (unless written permission to alter the card was previously obtained from VoIPtel) render the warranty null and void.

(g) VoIPtel will repair or replace (at it's discretion) the product if a warranted defect is reported to VoIPtel’s Customer Care department within the specified warranty period, and the product is shipped to VoIPtel at the designated repair location within thirty (30) days of the expiration of the warranty period.

Warranty Period

Note: Warranty period takes effect on the date of shipment of the VoIPtel product from VoIPtel's office.

The customer is responsible for the cost of shipping the product to VoIPtel for repair. This includes the cost of incoming freight charges as well as any applicable customs fees, duty, taxes, brokerage fees and document preparation fees. An approved Return Material Authorization (RMA) number must be indicated on the outside of the box.

For in-warranty product, freight charges for return shipment to the customer will be paid by VoIPtel. For out-of-warranty product, freight charges for return shipment will be charged to the customer.

The warranty period on repairs is 90 days from the shipment date of the repaired product to the customer or the remaining warranty period, whichever is longer.

Repair Policy

All products returned to VoIPtel, for any reason, must follow the RMA procedure.

Prior to returning a product for repair, the customer must first contact VoIPtel’s Customer Care department and outline the details of the defect or improper operation. A description of any tests performed, and the associated results, will help to identify the root cause. This approach ensures that the problem could not be addressed remotely thereby requiring the product to be returned to VoIPtel' plant for repair.

For all product returns, an RMA Number must be obtained from a Technical Support Specialist within the Customer Care department.

The following information is required to obtain an RMA Number:

• Serial number of the product to be returned (Note: Multiple products are given individual RMA numbers);
• Operating system and driver version (if product is a card) being returned; and
• Detailed reason for returning the product.

Customers can contact VoIPtel’s Customer Care department, Monday to Friday, from 09:00 to 17:00 CET, by phone at +47 55 69 80 10 or through our contact form.

Once an RMA number has been assigned, the RMA Number is to be clearly written on the outside of the package (product returned without a valid RMA Number may be refused).

The product(s) are to be properly packaged and shipped pre-paid to:

VoIPtel Europe Ltd.
Hamrevegen 31v
5229 Kalandseidet
NORWAY

Considerations:

• A product(s) being returned to VoIPtel must be properly packaged in order to ensure the product is not damaged during transit. The product should be placed into an anti-static bag and, if possible, in it's original shipping box. This should then be packaged for shipping in a second box to prevent damage.
• VoIPtel is not responsible for any damage that may occur during shipping to its office. Sufficient insurance to cover any such damage is the responsibility of the shipper.
• If VoIPtel is to return the product to an address other than the original shipment address, the new address must be included in the box with the product.
• Only the original purchaser can return products for repair under the warranty provided by VoIPtel.

Repair Pricing

It is the responsibility of the customer to cover the cost of shipping an RMA product to VoIPtel.
Return shipment of a repairable item will be paid by VoIPtel for an in-warranty product. Return shipment of a repairable item will be paid by the customer for an in-warranty no fault found product.

Please observe that we have a No Fault Found and/or Incomplete Description Fee. We therefore strongly recommend that the product is properly tested before return, and that a good description of the problem as well as its symptoms is included when the product is returned.

Advance Replacement

If the product is dead-on-arrival (DOA) we can, upon request, Advance Replace the product without charge to the customer. A DOA is defined as a product failure that has occurred within 2 months of VoIPtel’s shipping date.

If the time between the shipping date and the report of a failure is between 2 and 12 months we can, upon request, Advance Replace the product for a euro 100,-  fee.

VoIPtel will not provide an Advance Replacement for products past 12 months of the shipping date.

Repair Time

VoIPtel will endeavour to return a product sent for repair to the customer within fifteen (15) calendar days of receipt of the repairable product.

Warranty

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ROHS is a directive from the European Union (EU) and is often called "Lead-Free" legislation but extends to other pollutants as well. The acronym stands for the Reduction of Hazardous Substances, and it refers to "The restriction of the use of certain hazardous substances in electrical and electronic equipment".

The RoHS directive applies to the following substances found in electronic equipment, sold within the European Union.

• lead
• cadmium
• mercury
• hexavalent chromium
• poly brominated biphenyl (PBBs) - fire retardants
• poly brominated diphenyl ethers (PBDEs) - fire retardants

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FCC Part 68 for telecom equipment in USA

Significance

Declaration of conformity

TBR-21 for Europe

• Voltage / Current Characteristics
• DTMF tone generation
• Call progress detection
• Return losses and symmetry to Ground
• Ring detection
• ON/OFF Hook characteristics
• Polarity and short interruptions
• Busy tone recognition
• Distortion and spurious emissions

Approvals, Permits and Compliance in Australia

A-Tick

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